Why Customer Service Matters

Why Customer Service Matters - Excellent customer care is vital for any business to survive in this competitive marketAs you guys know I’m into photography.  I’m also a typical new Mom and can’t seem to take enough pictures of my daughter.

I very quickly discovered that my old SLR stand by the Nikon 7100 (most amazing camera ever) was just too big and bulky for carting around when I’m trying to keep up with Ella.

I’ve wanted to get a new camera for a while and finally decided to go with a mirrorless system.  It still has a lot of the bells and whistles associated with a DSLR, but is significantly smaller.  Here is an excellent article on mirrorless cameras in Tom’s Guide to Mirrorless/DSLR Cameras.

Anyway, I ended up ordering the Panasonic GX85 from BuyDig.  I’ve used BuyDig many times in the past and have always been happy with their service.

Butterfly at Kendrick Peak

This is one of the photos I took with the Panasonic GX85 before it died on me. The clarity and saturation is awesome. This photo was taken around noon and had minimal post processing.

I’m very happy I used them again this time.

After two weeks of use, I got a lens attachment error.  That isn’t uncommon with DSLR cameras so I wasn’t worried.  I took off the lens, cleaned the mounts and thought I had solved the problem.  No such, luck, I pulled the batteries, reset the camera and everything else I could think of.  Nothing worked.

Keep in mind this was the day before Ella’s blessing and happened while we were at the lake.  Worst possible timing.

After a bunch of attempts, I finally decided I was out of luck and the camera was just a defective one.

I called BuyDig expecting to have issues returning the camera.  It was seriously the easiest return I’ve ever done.  They were willing to return it even before I explained the technical issues I was having.

Once I explained the problems, she bent over backward to make sure everything was taken care of and even offered to refund my original shipping costs.

It is such a small thing, but that type of customer service is so rare now, that it sticks out in my mind.

So thank you BuyDig for proving that customer service isn’t actually dead.

I tend to order a new high-end camera every 1-3 years and a waterproof camera on the off years.  I spend a lot of money on photo gear.  In the past, I’ve ordered from random companies.  After this experience, I will always try to order through BuyDig first.

Good customer service means repeat customer purchases.

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